Better leaders or better followers?

Is your company among the 87% of employers who say improving retention is a key priority?*

It’s a struggle for business owners and HR professionals alike – keeping employees, especially those deemed as high-potential. The U.S. Bureau of Labor Statistics reports that the median number of years wage and salary workers had been with their current employer was 4.2 years in January 2018.

 

Business with a strong learning culture enjoy employee engagement and retention rates 30-50% higher than those that don’t. – Robert Half

Keep your employees by demonstrating your commitment to them.

Vistage Master Chair Christine Spray will be taking a limited number of applicants for her Emerging Leader Program, kicking off on April 2.
The program curriculum is organized into four modules – Personal, Interpersonal, Team, and Organizational. Today’s post shifts our focus away from the leader.
Researchers Paul Hersey and Kenneth Blanchard developed the Situational Leadership Model to shed light on an oft-overlooked aspect of practical leadership development: the attributes of the staff.
The makeup of any given team is as diverse as the number of possible DNA sequences. People are on different intellectual, maturity, and motivational levels. Effective leaders need to address their staff where each employee is at. The Situational Leadership Model identifies these as the four types of leader/follower styles:
  • Telling
    • Staff are characterized by low competence and low commitment, being unable and unwilling to comply, with possible feelings of insecurity.
    • Leaders must focus highly on tasks, with clear instructions and regular follow up. The leader must be encouraging and motivational, offering praise for positive results and correction for less than positive results.
  • Selling
    • Staff at this level have developed some competence with an improved (but perhaps not reliable) commitment, and are open to becoming cooperative and motivated.
    • Leaders must still focus highly on tasks with a focus on developing a relationship with the employee, and spend more time listening and offering advice, less “telling” and more “suggesting” and encouragement, acting as a coach.
  • Participating
    • Staff is now highly competent, but not yet convinced in his or her ability or not fully committed to doing their best and excel.
    • Leaders no longer need to give detailed instructions but do need to be involved to ensure work is done at the level required, focusing less on the tasks assigned and more on the relationship between the individual employee, the leader, and the team.
  • Delegating
    • Staff now feel fully empowered and competent enough to take the ball and run with minimal supervision, and are highly committed, motivated and empowered.
    • Leaders delegate tasks with minimal follow-up, knowing acceptable or excellent results will be achieved; there is low focus on tasks and no need to compliment staff on every task, though praise for outstanding performance must be given as appropriate.
The Vistage Emerging Leader program provides a holistic view of leadership, along with training to apply what’s learned in the classroom to the workplace.
*source: Future Workplace and Kronos
WHO:
  • Companies with 20-500 employees
  • Employee is currently second/third in the management hierarchy, or poised to be in a management role soon, or identified as a rising star
WHAT:
  • 2-year program with six full-day programs every other month
  • Interactive workshops on 12 core leadership competencies
  • Mentor/mentee training for on-the-job reinforcement

WHY:

Benefits to your organization
  • Bench strength
  • Employee retention
  • Improved execution
Benefits to emerging leaders
  • Develop core leadership competencies
  • Improve career advancement opportunities
  • Grow your network with other emerging leaders

Leaders CAN be made. Here’s how.

Leaders CAN be made. Where will your next leader come from?

The saying is that leaders are born, not made. If you’re a parent, you know that’s not true. You were thrust into a situation of vital importance and stepped up to the challenge. Often, it’s outside events that ignite the leadership potential within each of us. When combined with dedicated and structured internal exploration, great leaders can indeed be made.

Simply adding a star performer to a team boosts the effectiveness of other team members by 5-15%. No wonder, then, that study after study shows stronger financial performance in companies that make proportionally greater investments in identifying and developing top talent.

-Harvard Business Review

Are you ready to invest in your top talent?

Vistage Master Chair Christine Spray will be taking a limited number of applicants for her Emerging Leader Program, kicking off on April 2.

The program curriculum is organized into four modules – Personal, Interpersonal, Team, and Organizational. Working from the inside out, participants will develop the core competencies necessary for successful leadership.

Here are self-directed exercises established and rising leaders can implement to enhance all four arenas where strong leadership skills are needed:

  • Build meaningful work relationships – Have intentional team interaction, like asking about interests outside the office or writing sincere thank you notes to individual members for jobs done well.
  • Motivate others – Write an open letter to acknowledge your team’s achievements, administer a team morale survey, or initiate a simple rewards program to show appreciation.
  • Strategize for improvement – Create a task force to make a “stop doing” list of outdated or cumbersome procedures and policies, ask individual team members to define quality and how the company achieves it.
  • Coach others – Conduct individual goal-setting meetings with your team, institute a new hire forum to discuss workplace excellence, and simply ask the team often, “how are things going?”
  • Drive positive work values – Openly discuss what it means to be value-driven, identify and clarify team norms for professional interaction, write the workplace values that define your leadership approach and share with all.
  • Build trust – Ask a small group to identify “trust busters” and work to eliminate these, establish a feedback group to discuss levels of trust within the team, define authentic behavior for yourself.
  • Conduct better meetings – Address latecomers to eliminate tardiness, let the team know you’re working on facilitation skills and ask for feedback, stop meetings midway to ask for suggestions, list ways to cut down on meetings.
  • Clarify issues – Create a committee to identify and prioritize team issues, find a personal mentor to talk openly about leadership issues, try to identify patterns in recurring issues, log how long it takes to resolve issues.
  • Vision – Discuss the future of the team with them often, keep a journal for visionary thinking of needs, wants, desire, and dreams, write the “best case” scenario for your team’s future and share with them.

Without the opportunity or external challenge, it’s hard to truly see a person’s intrinsic leadership capabilities. The Vistage Emerging Leader program provides the perfect opportunity for participants to learn the techniques of true leaders, and a forum to put those techniques to use to build confidence, face challenges, and make decisions.

WHO:

  • Companies with 20-500 employees
  • Employee is currently second/third in the management hierarchy, or poised to be in a management role soon, or identified as a rising star

WHAT:

  • 2-year program with six full-day programs every other month
  • Interactive workshops on 12 core leadership competencies
  • Mentor/mentee training for on-the-job reinforcement

WHY:

Benefits to your organization

  • Bench strength
  • Employee retention
  • Improved execution

Benefits to emerging leaders

  • Develop core leadership competencies
  • Improve career advancement opportunities
  • Grow your network with other emerging leaders

Signs you may actually be a micromanager

Leader or micromanager?

Leadership can be defined as the art of motivating a group of people to act toward achieving a common goal. But when does leading take on the ugly face of micromanagement?

Many business owners and leaders don’t realize that they are micromanagers. When we become business owners, we typically add new staff out of necessity. Everything else we’ll learn as we go…right?

What is micromanaging?

An extreme micromanager is the business owner or manager who excessively supervises the employees; even the smallest details have to be reviewed. Micromanagement to varying degrees is more common than you might think.

How are micromanagement styles created?

1)    Lack of trust: Lack of trust is one of the greatest factors in micromanagement. The leaders believe that no one can do the particular task as well as them.

2)    Fear of failure: Fear of failure can feed these behaviors. Staff might not realize how much is at stake.

3)    Being involved in every problem: Some believe that good leadership means “When my staff have a problem, they come to me to fix it.”

4)    Unclear expectations: Leadership development is not deliberate with clear expectations and measurable results.

Before you realize it, your staff becomes dependent on you to keep the business running. Regardless of the situation, as the business grows, at some point a leader’s bandwidth cannot attend to a vast number of tasks.

A company’s staff is one of your more valuable assets; sometimes we overlook the impact on morale by not giving individuals the autonomy to perform routine work. 

How to stop micromanaging your team

You need to take a leap of faith in your team. Recognize your fears. Share your desire to build an environment where you trust their ability make more decisions without your involvement every step of the way. Together, identify clear expectations between each of you.

As a Vistage Chief Executive Chair, I lead a group of high performing CEOs and business owners that create organizational cultures that challenge and entrust employees to exponentially grow their companies beyond any single person’s capabilities.

What have other CEOs done to stop micromanaging to create high performing teams? Start by looking in the mirror. Ask yourself these questions:

  • “What can I do to demonstrate my trust in team members?”
  • “How effectively am I hiring and retaining employees that align with the culture I am trying to create?”
  • What behaviors am I displaying or enabling that are preventing my team from rising to their fullest potential?”

Try the 100 List Exercise

Below is an exercise my Vistage CEOs found helpful to intentionally identify and reduce micromanaging habits.

Objective: Build clarity so team members can make more effective decisions by reducing dependency on the leader.

  • At your next staff meeting, ask your direct reports to create a list of at least 100 items that currently need your approval. Sit silently.
  • What is this list telling you about your micromanagement habits? Yes, you probably need to be included in the $100,000 purchasing decision. But do they really need to ask what flavor coffee to buy for the break room?
  • Now, let your team know you need their help. As their leader, it’s time for a paradigm shift. You hired them for their expertise and experiences. You want to empower them to make better decisions without always seeking your approval.
  • You rate each line item:

A = Only I can make the decision

B = You can make the decision after discussing it with me

C = You make the decision on your own

Challenge yourself over time to delegate more decisions to your staff.

  • Be honest and vulnerable. Ask your staff, “how else am I getting in the way of your success?” and “How can you help me recognize when I am micromanaging?”

Keep this open dialogue as an agenda item with your staff. When challenges arise, fight the urge to solve the problem. Instead, encourage the team to collaborate and find ways without your micro-involvement. Imagine how your workday will change when you can spend more time working “on the business” and less time caught micromanaging “in the business.”

 

by: Liza LeClaire, Vistage International

Photo credit: ID9928936 © Tamás Ambrits  | Dreamstime.com

Joy to the world!

 

The holidays are here! Time for celebrations and good cheer!

It is the season when we gather with family and friends to acknowledge our blessings and remember those no longer with us. It is also the season to give yourself the gift of presence, both personally and professionally.

Love thyself and love others, in both word and deed. Give yourself and grant others grace; this time of year can be stressful and filled with a range of emotions. Know that you are loved and tell others you love them too.

Set goals and make a plan to be successful in the coming year. Stop to think about your most significant accomplishments and disappointments of the year. Commit to writing your goals for 2020. What is one thing you will start doing, stop doing, and continue doing to reach these goals?

Give more than you receive. Serving others can not only provide a sense of purpose, it also helps counteract the effects of stress, anger, and anxiety. Volunteer Houston is a great place to find the perfect way to give your time to those in need. They also have a special Holiday Project!

This year I will remember my Grandma who passed in September. I also give thanks for the countless memories I’ve made with family and friends. I stop to acknowledge the many clients who entrust me to help guide their businesses to success. And my daily gratitude goes to my very best friend, my wonderful husband. Indeed, I am blessed!

Best wishes to you and yours for a wonderful holiday season.

-Christine

 

Image: 106424271 © creativecommonsstockphotos – Dreamstime.com

Thankful

YOU are the reason my heart is happy.

Every person who has touched my life has added something to it. Family, friends, clients, partners – I am grateful for the countless people who bless my life, both personally and professionally. Thank you to those whom I serve; working with you and your teams brings me so much joy. Indeed, it is more blessed to give than to receive, and it is with a servant’s heart that I serve others.

As the holidays approach, and we remember those we love and those we’ve lost, remember to love yourself too. A little self-care goes a long way to help you be your best, for yourself and others. Stop every now and then to be present in the moment. Reflect on the passing year and know that joy and sadness can co-exist as you remember missing loved ones. And above all – breathe! Gentle, deep breaths ease stress, even if only for a moment.

May you and yours enjoy every blessing of the coming season. Thank you for being in my life; I’m better because of it.

All the best

Christine

photo: 109908122 © creativecommonsstockphotos, Dreamstime.com